外貿(mào)函電基本格式
20 May 2000
Date Line
日期)
Kee & Co., Ltd
34 Regent Street
London, UK
Inside Address
收信人地址
Dear Sirs:
Salutation
稱呼
We have obtained your name and address from Dee&Co. Ltd, and we are writing to enquire whether you would be willing to establish business relations with us.
We have been importers of shoes for many years. At present, we are interested in extending our range and would appreciate your catalogues and quotations.
If your prices are competitive we would expect to place volume orders on you.
We look forward to your early reply.
Body
信文
Yours faithfully
Complimentary Close
客套結(jié)束語
Tony Smith
Signature Block
簽名欄
Enc.
Enclosure Notation
附件說明
外貿(mào)函電書寫基本原則
一、Courtesy 禮貌
語言要有禮且謙虛，及時(shí)地回信也是禮貌的表現(xiàn)。
例如：
We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it.
You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.
二、Consideration 體諒
寫信時(shí)要處處從對方的角度去考慮有什么需求，而不是從自身出發(fā)，語氣上更尊重對方。
例如：
“You earn 2 percent discount when you pay cash. We will send you the brochure next month. ”就比 “We allow 2 percent discount for cash payment. We won't be able to send you the brochure this month.” 要好。
三、Completeness 完整
一封商業(yè)信函應(yīng)概況了各項(xiàng)必需的事項(xiàng)，如邀請信應(yīng)說明時(shí)間、地點(diǎn)等，確忌寄出含糊不清的信件。
四、Clarity 清楚
意思表達(dá)明確，要注意：
（一）避免用詞錯(cuò)誤：
例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.
此處bimonthly有歧義：可以是twice a month 或者once two month.故讀信者就迷惑了，可以改寫為：
1.We have two direct sailings every month from Hong Kong to San Francisco.
2.We have semimonthly direct sailing from Hong Kong to San Francisco.
3.We have a direct sailing from Hong Kong to San Francisco.
（二）注意詞語所放的位置：
例如：
1. We shall be able to supply 10 cases of the item only.
2. We shall be able to supply 10 cases only of the item.
前者則有兩種商品以上的含義。
�。ㄈ┳⒁饩渥拥慕Y(jié)構(gòu)：
例如：
1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.
2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.
五、Conciseness 簡潔
�。ㄒ唬┍苊鈴U話連篇：
例如：
1.We wish to acknowledge receipt of your letter...可改為：We appreciate your letter...
2.Enclosed herewith please find two copies of...可改為: We enclose two copies of...
�。ǘ┍苊獠槐匾闹貜�(fù)：
（三）短句、 單詞 的運(yùn)用：
Enclosed herewith----->enclosed
at this time----->now
due to the fact that----->because
a draft in the amount of $1000----->a draft for $1000
六、Concreteness 具體
七、Correctness 正確
外貿(mào)函電范文:咨詢
Consultation
Dear Mr. / Ms,
We are much concerned that your sales in recent months have fallen considerably. At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.
It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.
Yours faithfully
咨詢
尊敬的先生/小姐：
我們非常關(guān)心你方銷售近幾個(gè)月大幅度下降。開始我們以為是市場疲軟，但仔細(xì)研究問題，我們發(fā)現(xiàn)過去這段時(shí)間貿(mào)易的總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什么。我們期望收到關(guān)于問題的詳細(xì)報(bào)告，及建議我們怎樣幫助才能把銷售恢復(fù)到原來的水平。
